It is essential to grab the customer’s attention while they search through your store. Once on the products page, customer attention lasts for only a couple of seconds. In that time frame, they have to make a purchasing decision. To accomplish that, the product has to have a quality image, catchy graphics, and a well-structured and informative description.
Furthermore, all information has to be correct and up-to-date so the customer isn’t misled and doesn’t leave your shop with a negative experience. Our team makes sure all product information is up-to-date and new products are added with all applicable data, such as product title, image(s), product description, product type, price, SKU, etc. Besides product listing, we also cover product description and graphics creation.
Here at Lssistant, we make sure that you don’t have too much or too little of any product. We keep daily track of your inventory and, through our daily reports, paint a clear image of what’s happening with your store inventory. For example, this includes which products sell better than others. By gathering this information, we can advise on further steps that could lead to increased sales of specific products in the store.
With us, you will receive daily, weekly, and monthly reports on what’s happening with your inventory. Our monthly reports will contain graphic presentations, giving you a clear image of what’s happening and how to proceed further with product ordering. We can also advise on which products generate the most sales for further strategy update and development.
It is imperative that orders are processed quickly and correct items are sent out to customers. Our team will check all orders, classify, and prepare the necessary steps before the product is shipped to the customer’s address. This could include the status of payment, pre-shipment preparation, package labelling, and package tracking.
With our dedicated team, you will not have to pay full attention to order management anymore. In the future, this sector of store management will take much less of your time and focus.
Product sourcing is a process of finding and qualifying new products for your Shopify store. Here at Lssistant, we conduct product sourcing by combining manual and software research of trending products in your niche. Once qualified, product is documented and sent to you for final approval before ordering.
Our team also helps with product promotions via email marketing, social media posts creation, and other channels of communication. By having weekly and monthly updates on trending products, you will always be one step ahead of your competition.
Refund requests may happen for multiple reasons. Often, customers who ask for a refund are dissatisfied, unhappy, and frustrated. Having a system in place for prompt refund resolution is essential not only for quality customer service but also to de-escalate or prevent any negative situation occurring. In addition to customer management on refunds, our task also includes a return for an order, product restock, and marking the product as returned to store.
Properly handled refunds leave a significant mark on your business. With prompt actions and swift communication, the chances are high that the customer will visit your store again.
A bigger customer base requires more time and attention to monitor and reply to all inquiries, messages, and comments. A dedicated correspondence team acting quickly, communicating, and replying to customers’ inquiries in a short span of time will hugely improve customer service score, customer retention, and, over time, increase store traffic.
Our team covers all communication channels, from social media over email to live chat on your Shopify store. We filter all communication and forward only cases that require your full attention. Other than that, we handle everything else. We monitor and delete toxic or non-relevant comments, deal with spam email, and address messages in the support chat.
Having a constant flow of content is greatly important for your shop’s presence. Regularly updating your website content, blogs, product descriptions, and other content will increase traffic to your store. Not only can you attract new customers, but you can also upsell to current ones. While the power of the written word is second to visuals such as graphics and videos, it should not be neglected in any way.
Here at Lssistant we offer blog, on-site content creation, description, newsletter, and email marketing content creation. We will sit down with you, analyse your needs, and present possibilities that will help your store grow in the future.
Aesthetics are only one aspect of graphic design. This offers a form of communication between your company and the target audience. Shops use graphics at every stage of the marketing to inform, engage with, and ultimately motivate visitors to make a purchase. Graphic design is a vital tool for every organization that wants to make a good first impression. The initial interaction a visitor has with your brand sets the tone for the rest of your business relationship.
Infographics are an excellent method to simplify information that your viewers might otherwise overlook. According to studies, infographics that blend visuals and text are three times more interesting than text-only material. Because visuals affect buyers, incorporating appropriate illustrations into text can help boost message to your audience.
Here at Lssistant, we deliver graphics for newsletters, infographics, products, blogs, social media, and much more.
Proper handling of social media and regular posting drives traffic to your website. Depending on the products your store offers, some social media might be more or less relevant to your targeted audience.
Here at Lssistant, we offer full social media content creation and scheduling for Facebook, Twitter, Instagram, and Pinterest. Our packages range from S (small) which gives you one post per day, up to the L (large) package, which provides three posts per day on any of your social media. Of course, depending on requirements, we can create a custom package that suits your needs.